Position Overview
Featherstone Center for the Arts is a vibrant, year-round community art center with a six acre campus on Martha’s Vineyard. We seek an organized, diligent Operations Coordinator to run Featherstone’s foundational daily operations, as well as provide critical administrative and staffing support for events and programs.

This position reports to Featherstone’s Managing Director. This is an onsite position, with the expectation of being present for events, programs, and team meetings.

Given the size of our small team, all roles are cross-trained in and provide coverage for each other when needed. This role may provide backup for other staff just as other staff will cover for this position when needed.


Key Responsibilities

Operations & Admin

• Staff Featherstone’s phone during business hours and provide cordial, professional help to community members
• Monitor organizational email and triage requests that come in to relevant staff
• Manage Featherstone’s database, including maintaining contact records and clean mailing lists, identifying system efficiencies and ways to improve data collection, and conducting data entry as needed to support impact assessment
• Responsible for technology operations, managing Featherstone’s licenses, tracking tech resources, and resolving tech issues, including set up for new instructors and staff on relevant systems 
• Responsible for website administration, including updating website with new course content
• Coordinate streamlining and enhancement of current operational systems, including class registration, database, and file storage
• Provide backup as needed to support ongoing administration, such as acknowledgement letters and vendor coordination

Programs & Events

• Serve as point person for instructors and community members for registration and related questions
  • Register community members for classes and events, train and support others (e.g., gift shop staff) in how to register students
  • Provide tech support and troubleshooting as needed
• Submit events and programs to be listed on calendars of local newspapers
• Working closely with the Program Manager, provide critical logistics support for Summer Camp, including registration requests, communicating with parents, and collecting and filing necessary paperwork
• Working closely with staff leads, provide logistics support as delegated for fundraising and community events, including support with registration and ticketing, tracking attendance, event set-up and breakdown, onsite staffing, and other needs for all-hands situations
• Staff events as needed, providing back-up gallery staffing

Required Skills and Competencies

• Commitment to Featherstone’s mission to engage, enrich and connect ​our community through the power of art and creativity
• 1-2 years of relevant professional experience in admin, operations, customer service, or similar roles
  • Experience in class/programmatic administration strongly preferred
• Strong technical fluency and comfort with both learning new systems (e.g., Google Suite, Neon, Weebly) and teaching others
• Keen attention to detail and strong organizational skills
• Demonstrated ability to prioritize multiple events, activities, and actions with competing deadlines and levels of urgency; reliable and consistent in follow-through
• Self-aware, self-reflective, and demonstrates warmth and good humor; shows up with empathy, curiosity, and enthusiasm in collegial relationships and work with instructors, students, and families. 
• Creative problem-solver, proactively recognizes needs and opportunities and takes the initiative to work toward solutions with an eye for ways Featherstone can live out our mission
• Able to work a flexible, non-traditional schedule, including evenings and weekends around events
• Physical ability to transport supplies, set up and breakdown events (some lifting required)

Compensation and Benefits
This is a non-exempt, full-time, 32-40 hour per week position, with an annual salary range of $65,000-$70,000 (prorated if working a reduced workweek) based on experience.

Featherstone believes in paying all staff above a living wage as one way we live out our values of accessibility, inclusion, and community enrichment. Featherstone also offers health insurance, retirement with an employer match, and generous paid time off. Staff who work at least 30 hours per week are eligible for one free class at a time as space permits, a discount for classes for immediate family members, and free admission to summer camp for eligible children.

Application and Interview Process

• How to apply: Submit your resume and responses to our application questions, along with two references. You can submit your application to [email protected] with “Operations Coordinator” in the subject line.
• Deadline: Applications will be reviewed on a rolling basis, with a priority review deadline of Monday, February 3rd.
• Interview process: Qualified applicants will participate in 2-3 interviews, with reference checks.​ The initial interview will be via Zoom, and the finalist interview will be onsite. ​

Application Questions:

1. Featherstone is a vibrant community art center offering year-round arts education and experiences for all ages and abilities. Through our wide-range of programming and collaborations we strive to make art accessible to all. Why are you interested in joining Featherstone to support this work?​
2. What relevant skills and experiences would you bring to this role that would be important for us to know about that we can’t already gather from your resume? (There is no need to repeat what we can see from your resume, but you are welcome to provide more context for what is on your resume.)
3. Featherstone serves people of all ages and abilities on Martha’s Vineyard, including permanent residents and visitors. What is your relationship to Martha’s Vineyard?
4. Is there anything else you’d like to share?

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Local residents are strongly encouraged to apply. If your experience doesn’t exactly match the qualifications listed but you believe you would shine in this role, we want to hear from you! Please apply and tell us why you’re the right person for the job.

Featherstone Center for the Arts is committed to the principle of equal opportunity in education and employment. Featherstone Center for the Arts does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin in the administration of its educational and event policies, employment policies, scholarship opportunities, or any other administered programs and activities.